Privacy Policy

Effective Date: 4/24/2025

Balancing Paws University ("we," "our," or "us") respects your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, purchase products, or engage with our content.

1. Information We Collect

We may collect the following types of personal information:

  • Name, email address, phone number

  • Billing and shipping address

  • Payment details (processed via Stripe or Thinkific; we do not store card numbers)

  • Course activity and progress data

  • Any information voluntarily submitted through forms, surveys, or emails

2. How We Use Your Information

We use your information to:

  • Process transactions and deliver purchased products or services

  • Provide access to your courses and certification materials

  • Communicate important updates, confirmations, and customer service messages

  • Send marketing emails (only if you've opted in)

  • Improve our website, offerings, and user experience

3. Marketing Communications

If you subscribe to our email list or download free resources, we may send you updates, tips, and promotional offers. You can unsubscribe anytime by clicking the link at the bottom of our emails or contacting us directly.

We do not sell or rent your personal information to third parties.

4. Third-Party Services

We may use trusted third-party tools (e.g., Stripe, Thinkific, Google Analytics, ConvertKit) to process transactions and track website performance. These services have their own privacy policies that you should review.

5. Cookies & Analytics

We use cookies to enhance your browsing experience and understand how you use our site. This helps us optimize content and improve functionality. You may disable cookies in your browser settings.

6. Data Security

We implement reasonable security measures to protect your personal data. However, no method of transmission over the Internet is 100% secure.

7. Your Rights

You may:

  • Request a copy of the personal data we hold

  • Ask us to update or delete your information

  • Opt out of any marketing emails at any time

To make a request, contact us at support@balancingpawsuniversity.com.

8. Children’s Privacy

Our site and services are intended for users 18 and older. We do not knowingly collect data from children under 13.

9. Changes to This Policy

We may update this Privacy Policy as our services evolve. Updates will be posted here, with the “Effective Date” at the top of the page.

10. Contact Us

If you have any questions about this policy or how we handle your data, please contact:
📧 info@balancingpawsuniversity.com