Refund Policy

Effective Date: 4/24/2025

At Balancing Paws University, we are committed to delivering premium digital education and certification experiences. Due to the nature of our products and services, please review the following refund policy carefully.

1. Digital Courses & Products

All purchases of digital courses, downloadable resources, and on-demand content are non-refundable.

Upon purchase, you receive immediate access to proprietary content, including training videos, PDFs, systems, and tools. As such, we cannot offer refunds, cancellations, or exchanges for these products.

2. Trainer Certification Programs & Memberships

Monthly certification fees, membership tiers, and facility licensing payments are non-refundable once charged.

If you're on a monthly plan, you may cancel at any time prior to the next billing cycle to avoid future charges. No partial refunds will be issued for unused time within a billing period.

To cancel your subscription or certification license, please contact us at least 3 business days before your next billing date.

3. Merchandise (If Applicable)

If we offer physical products in the future (e.g., shirts, leashes, guides), we will update this section with details on returns, exchanges, and warranty coverage. At this time, we do not offer physical products through this site.

4. Special Offers & Discounted Bundles

All sales of discounted bundles or promotions are final and not eligible for refund or partial refund, even if only part of the bundle is accessed.

5. Chargebacks & Disputes

If you believe you were charged in error, please contact us first at info@balancingpawsuniversity.com. We’re here to help. Filing a chargeback without contacting us first may result in revoked access to future programs.

6. Contact Us

Questions about this policy?
📧 info@balancingpawsuniversity.com